Programme Director

Role Overview

We are seeking an experienced Cloud and Infrastructure Delivery Manager to lead the endtoend delivery of cloud and infrastructure services for enterprise customers. Based in Helsinki, this role is responsible for ensuring high-quality service delivery, operational excellence, customer satisfaction, and alignment with business and regulatory requirements across Finland and the Nordics.

The role combines technical leadership, service governance, stakeholder management, and delivery accountability across cloud platforms, data centers, networks, and end-user computing environments.

Key Responsibilities

Service Delivery & Operations

• Own and manage the delivery of cloud and infrastructure services (Public, Private, and Hybrid Cloud).

• Ensure services meet SLA, SLO, and KPI targets related to availability, performance, security, and cost.

• Lead incident, problem, change, and release management in line with ITIL/ITSM practices.

• Oversee daily operations, health checks, capacity planning, and infrastructure lifecycle management.

• Drive continual service improvement (CSI) initiatives and operational maturity.

Cloud & Infrastructure Management

• Manage environments across AWS, Azure, GCP, onprem infrastructure, virtualization (VMware/HyperV), storage, backup, and networks.

• Ensure cloud cost optimization (FinOps), capacity forecasting, and usage governance.

• Oversee infrastructure security posture, patching, vulnerability management, and DR/BCP readiness.

• Support cloud migrations, modernization, and data center transformation initiatives.

Governance, Risk & Compliance

• Ensure compliance with EU and Finnish regulations (GDPR, data residency, information security).

• Support audits, risk assessments, and adherence to ISO 27001, SOC, SOX, or customer-specific controls.

• Establish and maintain delivery governance, documentation, runbooks, and SOPs.

Stakeholder & Customer Management

• Act as the primary delivery interface for customers and internal stakeholders.

• Lead service reviews, operational governance meetings, and executive escalations.

• Partner closely with Architecture, Security, PMO, and Application teams.

• Build strong relationships with vendors, cloud providers, and local partners.

Team Leadership

• Lead and mentor multi-skilled infrastructure and cloud teams (onshore/offshore as needed).

• Manage team capacity, skills development, workload distribution, and performance.

• Promote a culture of accountability, automation, and operational excellence.

Required Skills & Experience

Experience

• 10+ years in IT Infrastructure / Cloud Operations, with 46 years in a delivery or service management role.

• Proven experience managing large-scale enterprise or managed services environments.

• Strong background in IT Service Management (ITIL-based delivery).

Technical Skills

• Cloud platforms: Microsoft Azure (preferred), AWS, Google Cloud

• Infrastructure: Servers, virtualization, storage, backup, networks, firewalls

• Monitoring & ITSM tools: ServiceNow, Azure Monitor, Datadog, OpsRamp, etc.

• Strong understanding of security, identity, access management, and compliance

• Exposure to automation, IaC (Terraform/Bicep), CI/CD is an advantage

Management & Soft Skills

• Strong customer-facing and stakeholder management skills

• Excellent communication skills (written and verbal)

• Ability to manage complex escalations and high-pressure situations

• Data-driven mindset with strong reporting and governance skills

Certifications (Preferred)

• ITIL v4 (Foundation or higher)

• Microsoft Azure Administrator / Architect

• AWS Certified Solutions Architect

• PMP / PRINCE2 / SAFe (advantageous)

• ISO 27001 or Information Security certifications (nice to have)

Language Requirements

• English Fluent (mandatory)

• Finnish Professional working proficiency is a strong advantage

Tech Mahindra (NSE: TECHM) offers technology consulting and digital solutions to global enterprises across industries, enabling transformative scale at unparalleled speed. With 145000+professionals across 70+ countries helping 1100+ clients, TechM provides a full spectrum of service including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and Cloud & Infrastructure services.

It is the first Indian company in the world to have been awarded the Sustainable Markets Initiatives Terra Carta Seal, in recognition of actively leading the change to create a climate and nature-positive future.

Tech Mahindra is a part of the Mahindra Group, founded in 1945, one of the largest and most admired multinational federation of companies. For more information, please visit www.techmahindra.com