Customer Service and Marketing Coordinator.

_Responsible for the company's customer service, sales, and marketing on a permanent, year-round basis. Main duties include: Managing reservations and handling customer inquiries by phone, email, WhatsApp, and online booking platforms (Bokun, Viator, GetYourGuide). Preparing and sending offers and quotes to customers. Coordinating tour schedules and communicating with guides to ensure smooth daily operations. Maintaining relationships and communication with partner companies and organizations, such as VisitRovaniemi and Santa Claus Village. Creating, planning, and scheduling marketing content for the company's social media channels (Instagram and Facebook). Managing and responding to customer reviews on Google, TripAdvisor, and booking platforms. Supporting the company's daily tasks and administrative operations._

Based in Rovaniemi, Lapland X Tours offers a variety of small-group and personalized adventures, specializing in Northern Lights Photography Tours and Lapland Adventure Days. Our passion shines through every journey, creating unforgettable memories that last a lifetime. Committed to reliability, transparency, and superior service, we are a trusted partner dedicated to delivering high-quality experiences that prioritize customer satisfaction and build lasting connections.