End User Services Architect

We are seeking an End User Services Architect to drive the design, development, and implementation of robust, scalable, and secure end-user services. In this role, you will shape our technology roadmap, champion best practices, and ensure our end-user environment is modern, reliable, and secure.

Key responsibilities

• Develop and maintain the End User Services architecture, including technology selection and roadmaps, in cooperation with Service Managers and other architects.

• Serve as the subject matter expert for End User Services, guiding and supporting teams across IT.

• Track industry best practices and emerging technologies and incorporate them into our services.

• Participate in architectural governance and translate business requirements into technical solutions.

• Ensure solutions meet established security and compliance standards.

Requirements

• B.Sc./M.Sc. in computer science or equivalent experience from a similar role.

• Several years of experience in End User Services and solid experience in IT Infrastructure Services.

• Strong knowledge of industry best practices and emerging technologies.

• Deep expertise in M365 services, Entra ID, AVD, AD, and device management.

• Strong understanding of cybersecurity and Zero Trust principles.

• Experience with ITIL processes and Service Desk is a plus.

• Excellent communication, collaboration, problem-solving, and analytical skills.

• Proactive, able to work independently and take initiative.

• Fluent English; other languages are an advantage.

What we offer

• Ownership and autonomy.

• Modern technologies.

• Collaborative culture: a supportive, international environment focused on teamwork and continuous improvement.

• Competitive compensation and benefits.

• Hybrid work: 50% office / 50% home.

Please Apply by 24.05.2026.

For more information about the role, please contact Head of End User Services, Satu Nuutinen, via phone +358503442512, during calling times: 15th of May 10.00-11.00 OR 21st of May 10.00-11.00 EET

For questions about the recruitment process, contact TA Partner, Miikka Enbuske, at miikka.enbuske(at)outokumpu.com.

Please note: The selected candidate will be required to pass a security clearance vetting and health check (including drug tests) before commencing employment.