Front Desk Specialist, XWander Ivalo

Are you the Front Desk Specialist we are looking for?

We are seeking a full-time Customer Happiness Officer for our client XWander. The title accurately reflects the core of the role: ensuring a smooth, warm, and successful customer experience throughout the entire service journey.

In this position, you will be responsible for customer service upon clients arrival, as well as serving customers by phone and email. You will also maintain the CRM system and ensure that customer data is up to date. During the customer journey, you will coordinate operational situations such as schedule changes, transport delays, and equipment-related challenges in cooperation with the Service Manager. You will also work in the shop and assist with guiding tasks when needed.

After the customer journey, you will finalize the service process by sending thank-you and feedback requests, deliver photo material to clients. In addition, you will compile a monthly summary of customer feedback for the team to support the development of the customer experience.

The role emphasizes a customer-oriented mindset, strong ownership of the service journey, and ensuring a seamless customer experience. You will play a key role in making sure that the customer journey progresses smoothly and with high quality from the first contact all the way to post-trip feedback.

The employment begins at the start of November and continues until the end of March 2027. Paid onboarding will take place in mid-October. Salary will be based on agreement and experience, and other terms of employment follow the collective agreement for the program services sector. Shared accommodation is available in Ivalo for the winter season at a reasonable rent.

🎁We offer you

• A fixed-term, full-time position

• Competitive salary

• A versatile role with varied working days

• Supportive team around you

• Opportunities for professional development

• Shared staff accommodation at a reasonable cost

We expect from you:

• Education and/or prior experience in tourism and service industries, and/or previous experience in front desk or other tourism customer service roles

• Fluent French and Spanish skills; additional language skills are an advantage

• Previous experience with systems such as Bokun, FareHarbor, and HubSpot is an advantage

• Strong ability to work under pressure and a reliable working style

• Content creation skills; drone and photography skills are an advantage

• A genuine desire to provide excellent customer service

📨Application process

Interested? Great! Seize the opportunity and submit your application including your CV and salary expectation via www.bondata.fi. Position will be filled as soon as suitable candidates are found and interviews will begin during the application period.

More information

Bondata Lapland

Saara Nordberg

saara.nordberg@bondata.fi

XWander

XWander is a Lapland-based activity service and event production company specializing in a diverse range of products, services, and venues for outdoor enthusiasts, corporate clients, event organizers, and film production teams. Our operations are complemented by a retail store, equipment rental services, and transportation solutions. Join us in building unforgettable experiences for our customers in the unique landscapes of Lapland.

XWander Nordic

Email: rovaniemi@bondata.fi Location: Ivalontie 12 C 4, 99800 Ivalo