German-speaking Customer Support, Holvi Payment Services Oy

About the role Holvi is a Helsinki-based fintech company founded in 2011, built to simplify financial management for self-employed professionals and small businesses. With a strong focus on eliminating administrative burden, Holvi enables entrepreneurs to focus on what matters most running their business. Today, the company operates as a successful, team-owned organization with an international team. In this role, you act as the key point of contact between Holvi and its German-speaking customers. The position focuses on delivering high-quality, responsive support across multiple channels, ensuring customers feel heard, supported, and confident using Holvis services. The role is part of an international team where English is the working language, while German plays a central role in daily customer interactions. You are offered - Flexible working hours and possibilities for remote working (2 days at the office / week) - Comprehensive occupational healthcare - Monthly benefit budget budget for lunch, transport, or wellness - Work nice balance weekly exercise hour, bi-weekly breakfasts, bi-annual team weeks and more Work tasks The role includes a mix of customer support and continuous improvement tasks: - Providing customer support via phone, chat, and email in both German and English - Guiding customers in using Holvis services effectively - Collecting and analysing customer feedback - Improving self-service channels and contributing to internal documentation - Managing complex customer cases - Collaborating with product and development teams to enhance the customer experience - Contributing to team targets such as customer satisfaction and response times We are looking for - A solid background in customer service ideally 2+ years - Fluent skills in both German and English - Comfort working across multiple support channels - Strong problem-solving skills and the ability to stay calm under pressure - A collaborative, service-oriented approach to teamwork - Genuine interest in fintech and the evolving financial landscape Our recruitment process This recruitment process is handled by Academic Work and it is our clients wish that all questions regarding the position is directed to Academic Work. Our selection process is continuous and the advert may close before the recruitment process is completed if we have moved forward to the next phase. The process includes two tests: one personality test and one cognitive test. The tests are tools to find the right talent for the right position, to enable equality, diversity, and a fair process. Read more about Holvi here.