Accomodation Manager

**Job Description:** The Accommodation Manager ensures the optimal management of accommodation, overseeing the quality of the welcome and stay of Altaï DMC clients. He/she supervises and coordinates teams, and ensures the smooth running of facilities in accordance with the establishment's standards, guaranteeing impeccable quality while respecting deadlines, budgets, and other guidelines provided by the DMC Manager. Under the supervision of the DMC Manager, he/she participates in the development of pricing strategy, the optimization of offers, and customer loyalty. He/she also monitors performance indicators (occupancy rates, profitability, satisfaction) and must be able to propose improvements based on this data. **Main responsibilities:** - Operational management of accommodation: Oversee reservations, arrivals, and departures, ensuring optimal allocation of rooms or accommodation units. Ensure the quality, cleanliness, and safety of facilities. - Team management: Manage reception, catering, housekeeping, and maintenance teams, organize schedules, and provide ongoing staff training, promoting team cohesion and motivation. - Service quality monitoring: Ensure a smooth, warm, and personalized customer experience, manage complaints and ensure quality follow-up, implement establishment standards. - Performance optimization: Monitor key indicators with the DMC Manager (occupancy rate, customer satisfaction, profitability, etc.), propose improvements to optimize costs and revenues, and participate in pricing and commercial strategy. - Interdepartmental coordination: Collaborate with other departments (catering, entertainment, sales, etc.), ensure smooth operations and information flow. - Regulatory and safety monitoring: Work with the DMC Manager to ensure compliance with hygiene and safety standards and legal obligations, and implement procedures adapted to different contextsm (seasonality, international clientele, building maintenance planning, etc.). **Required skills:** - Hotel management: Proficiency in processes related to reservations, reception, accommodation allocation and service coordination (reception, catering, housekeeping, maintenance). - IT tools: Good knowledge of hotel management software and online booking platforms. - Leadership & management: Ability to motivate, organise and unite teams, often multicultural and multidisciplinary. - Schedule and human resources management: Work organisation, anticipating staffing needs, conflict management and employee support. - Interdepartmental communication: Smooth coordination with other departments (catering, entertainment, sales, etc.). - Customer service skills: Empathy, active listening and ability to personalise the customer experience. - Complaint management: Diplomacy, responsiveness and ability to turn dissatisfaction into opportunity. - Intercultural adaptability: Ability to work with customers and teams from different cultures, particularly in an international context. **Profile:** - Personality: Enthusiastic, proactive, with excellent customer service skills, a strong interest in outdoor activities and adventure, and sharing the values of the Altaï group (Passion; Team spirit; Sincerity; Responsibility) - Availability: Flexibility and availability to meet and listen to customers and/or service providers. - Adaptability: Ability to deal with the unexpected and solve problems quickly in a variety of contexts (seasonality, international clientele, etc.). - Organisation and initiative: Ability to meticulously monitor DMC clients' stays in order to maintain a high level of quality. - Stress resistance: Ability to manage complex and/or conflictual situations calmly, both with teams and with clients. - Linguistic versatility: Proficiency in several languages, particularly English, to communicate effectively in an international context. **Qualifications:** - Higher education in hospitality, tourism or management. - Proven experience in accommodation management, ideally in an international context. - Leadership, organisational and intercultural communication skills. - Proficiency in hotel management tools and collaborative software. - Fluency in English essential; other languages appreciated. The position starts on 1 June 2026 or as agreed.