Resort Manager

About the Job

We are searching for an accomplished and innovative Resort Manager to lead our multi-departmental team at Northern Lights Village Pyhä. As the driving force behind the resorts overall success, you will oversee the Experiences, Restaurant, Front Office, and Housekeeping teams, ensuring every part of the guest experience meets our high standards.

You will work collaboratively with the department Supervisors, inspire staff across the resort, and maintain our standards of warm, personalised service.

Key Responsibilities

Operational Leadership

• Oversee all daily operations and departmental functions (Experiences, Restaurant, Front Office, Housekeeping) to maintain smooth coordination and a seamless guest experience
• Implement standard operating procedures to uphold brand standards and regulatory requirements

Team Management & Development

• Lead, mentor, and support Supervisors and the various teams, fostering a cohesive working environment and encouraging professional growth
• Conduct regular meetings with department Supervisors to establish priorities, review performance, and address challenges

Guest Experience & Quality Control

• Act as a key point of contact for escalated guest concerns, ensuring professional resolution and the highest levels of satisfaction
• Continuously evaluate service quality in all areas and implement improvements in collaboration with Supervisors

Financial & Resource Management

• Track expenses and oversee cost management while maintaining service excellence
• Collaborate with department Supervisors to forecast staffing needs, manage schedules, and optimise labour costs

Health, Safety & Compliance

• Ensure adherence to health and safety regulations, as well as company policies, across all departments
• Maintain a safe, secure work environment for both guests and staff, encouraging a culture of responsibility and awareness

Strategic Planning & Collaboration

• Work closely with senior management to establish short- and long-term goals for the resort
• Liaise with the Sales team to ensure that all promises made to guests are fulfilled, aligning guest expectations with the actual service delivery

✅Requirements

• Proven leadership experience in a hospitality management role, overseeing multiple departments or functions
• Strong organisational, problem-solving, and decision-making abilities
• Exceptional communication and interpersonal skills, with a talent for motivating diverse teams
• Excellent interpersonal and diplomatic skills, with a natural ability to build trust and navigate sensitive situations
• Demonstrated financial acumen, including budgeting and cost control
• Fluent written and spoken English and Finnish
• Ability to thrive in a fast-paced, seasonal environment and adapt to changing demands
• Robust knowledge of hospitality software, preferably including Mews & FareHarbor
• Bachelors degree in hospitality management or business administration

What We Offer

• Competitive Salary Negotiated based on experience and qualifications (The salary range will be provided before the interview stage.)
• Professional Development Opportunities for training, growth, and career advancement
• Positive Work Environment Join an international team that prides itself on delivering warm, personalised service
• Employee Benefits Discounts across our properties and facilities, as well as a comprehensive healthcare package

Pay, Duration & Benefits

• Starts: August/September, Ends: April
• Full time
• Monthly salary
• Other benefits according to the collective labour agreement

📨How to Apply

Before applying, please ensure you have the right to work in Finland.

We will begin reviewing applications during June, and you will receive a reply by early August at the latest.

If you are ready to take on a dynamic leadership role in Finnish Lapland and guide our teams toward delivering unforgettable guest experiences, we invite you to apply and become a pivotal part of the Northern Lights Village journey. Join us and help create memories that will last a lifetime!

The Northern Lights Village brand was born in 2016 and since then we have opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see our employees as our most valuable resource.