Technical Operations & Automation Specialist

**Job Description:** We are a growing automotive service company specializing in windshield replacement, currently expanding our operations across Finland. We are looking for a hands-on **Technical Operations & Automation Specialist** to lead our digital transformation and build the technical foundation for our nationwide branch network. In this role, you will not just maintain IT systems; you will architect and build custom solutions that integrate Artificial Intelligence with our core business processes, from logistics to customer service. **Main Tasks and Responsibilities:** - **ERP/CRM Development:** Designing and deploying a custom-built system to manage customer lifecycles, inventory tracking (glass and materials), and labor-hour accounting for multiple branches. - **AI & API Integration:** Implementing AI-driven communication tools and automated chatbots via API (OpenAI/Anthropic) to handle customer inquiries, appointment bookings, and lead processing. - **Workflow Automation:** Automating end-to-end business processes to eliminate manual data entry and synchronize information between sales, logistics, and technical departments. - **Digital Logistics Management:** Creating and managing digital tracking systems for supply chain operations to ensure efficient material distribution across regional locations. - **Staff Training & Documentation:** Developing technical manuals and conducting training sessions for employees on how to use new AI tools and CRM interfaces. - **Process Optimization:** Mapping and structuring business operations to ensure scalability and high service standards as the company opens new service points. **Requirements & Skills:** - Practical experience in building and customizing CRM/ERP systems. - Proficiency in API integrations and implementing AI (LLM) solutions for business tasks. - Strong understanding of database management and data engineering. - Background in digitizing manual processes, preferably in logistics or service sectors. - Ability to translate complex technical systems into user-friendly instructions for non-technical staff. - **Education:** While a formal degree is valued, we prioritize a strong portfolio of implemented automation projects and 5+ years of relevant hands-on experience. - The candidate must demonstrate practical experience in BOTH AI API integration AND staff technical training **What we offer:** - A unique opportunity to build the digital infrastructure of a growing company from the ground up. - Work with cutting-edge AI technologies in a real-world business environment. - Autonomy in choosing technical solutions and tools. Suomen Autolasi Oy is a dynamic and fast-growing automotive service provider in Finland, specializing in high-quality windshield replacement and repair services. We pride ourselves on operational excellence and a customer-centric approach. Currently operating our flagship service point in \[City, e.g., Kerava/Helsinki\], we are at a pivotal stage of our business development. Our strategic goal is to establish a nationwide network of service branches across Finland within the next few years. To achieve this ambitious expansion, we are making a significant investment in our digital infrastructure. We are transitioning from traditional manual operations to a fully automated, AI-driven business model. This digital transformation includes the development of proprietary CRM/ERP systems and the integration of advanced Artificial Intelligence to streamline customer communications and logistics. We foster a forward-thinking work environment where technology and automotive expertise meet to provide the best service standards in the Finnish market.